The Road to High Performance Homes: Builder QMS Resources

Below are links to a diverse set of quality management resource documents created by Home Innovation Research Labs under the Building America Program. These resources are focused on facilitating builder transition to high performance homes (HPH), dramatically minimizing builder risk during that transition, and ensuring consistent delivery on the HPH value proposition. Quality management systems (QMS) provide a delivery framework and the infrastructure necessary to ensure continual improvement of processes, increased customer satisfaction, and lower warranty costs. QMS approaches such as these, that are tailored to the residential construction industry, can support industry transformation. 

• Hot Spot Implementation Guide and Tools 
  The hot spot process is a quality management tool developed by Home Innovation Research Labs to identify, prioritize, and greatly reduce recurring problems and emerging issues on a construction jobsite.
• Quality Management Primer for High Performing Homes 
  The primer provides the QMS framework customized for a residential construction business focusing on delivering high-performing new and existing homes.
• The Economics of Quality 
  This document provides a QMS business case for builders striving to improve their construction practices, enhance product offerings, and increase customer satisfaction.